FAQ

Orders

Can I change or cancel my order after placing it?
We begin processing orders shortly after they are placed. Once an order has entered production, changes or cancellations may not be possible. If you need assistance, please contact us as soon as possible with your order number.

I entered the wrong shipping address. What should I do?
Please contact us immediately. If the order has not yet entered production, we may be able to update the address. Once an order has shipped, address changes are no longer possible.

Shipping

Where do you ship from?
Orders are produced and shipped from international fulfillment facilities depending on the product and destination.

How long does shipping take?
Production typically takes 2–5 business days.

Estimated shipping times:

  • Standard Shipping: approximately 7–12 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Do you offer free shipping?
Yes. Free shipping incentives may be available based on order value and destination. Current offers are displayed at checkout and on our website.

Will I receive tracking information?
Yes. Once your order ships, a tracking number will be automatically sent to the email used at checkout.

Are your products made to order?
Yes. All items are produced on demand once an order is placed. This allows us to reduce waste and offer exclusive designs.

Returns & Exchanges

Do you accept returns or exchanges?
Because items are made to order, we do not accept returns or exchanges for reasons such as incorrect sizing, color preference, or change of mind.

What if my item arrives damaged or incorrect?
If you receive a damaged item or the wrong product, please contact us within the timeframe stated in our Return & Exchange Policy. Include clear photos of the issue so we can review and assist you.

What happens if my package is lost or delayed?
If your tracking shows no movement for an extended period or your package appears lost, please contact us so we can investigate with the carrier.

Payments & Discounts

What payment methods do you accept?
We accept major credit and debit cards, as well as other payment options available at checkout.